Your data, with a clear purpose.

Consultation enquiries

With your agreement, we store name, email, message, interest, language, submission time and contact consent in our enquiry database. Two authorized staff accounts can review, assign, update and annotate enquiries. Staff changes are audited.

Analytics are optional

Page events are collected only after you allow them. We store daily totals by public page, referrer category and approved source, medium and campaign labels—not visitor IDs, IP addresses, query strings, enquiry text or email addresses. Unknown labels become “other”. Declining or withdrawing stops future collection; it does not erase earlier aggregates. These are page events, not unique visitors. Aggregates older than 90 days are removed when a new event is recorded.

Sessions and the assistant

An essential HttpOnly cookie maintains the session and request protection for two hours. Your analytics preference is kept in this browser; form data is not stored there. The assistant selects fixed answers locally and does not transmit or store questions. No AI model or email provider is connected.

Why we keep it, and for how long

We store an enquiry because you ticked the consent box on the form. That consent is our legal basis. We use your details only to respond to your enquiry. You can withdraw consent at any time; we then delete the enquiry. An enquiry is deleted automatically 24 months after the last activity on it: your submission, or the last staff note, status or assignment change. Its notes and audit history are deleted with it.

Your rights

You can ask us to:

• show you the data we hold about you (access)
• correct it (rectification)
• delete it (erasure)
• limit how we use it (restriction)
• stop using it (objection)

Email support@pioneers.services from the address you used on the form, so we can match your enquiry. You can also complain to your local data protection authority.